Carer Rates of Pay

The pay rates detailed below also accrue holiday pay at approximately 12%.  Holiday pay can only be claimed when holiday is taken.

Daily Carer Pay Rates

Rates per hour

Public Holiday

Standard Rate

Premium Rate

The majority of work sessions are for a minimum of 1 hour at the appropriate rate.  There are a small number of sessions which are 1 x half hour but none at a quarter hour.  Public Holidays include Bank Holidays.  Christmas Day, Boxing Day and New Year’s Day.

Sleeper Duties

When staff sleep in at the home of a client and are present between 10 pm and 8 am the following rates apply:

Standard and Premium Rate

Mon-Thurs: £62.50
Fri-Sun: £71.50
Public Holiday: £125.00

  • Bank Holiday rates will be paid for sleeper duties commencing or finishing on a Bank Holiday.
  • Should the staff be required before 10pm or after 8am, then the additional hours will be paid at the normal rate.
  • If the carer is disturbed between midnight and 6.00am and is required to carry out any duties, an additional £3.56 will be paid on Mon-Fri, £4.24 on Sat-Sun and £7.12 on Public Holidays for each disturbance.

Live In Carer Pay Rates

Rate per week

Double Pay on Public Holidays

All Carers


Universal Care will contribute 3% of your total pay towards a pension.  The Pension is managed by NOW Pensions and they will be in touch with you after you join.  You will qualify 3 months after you start working and it is a statutory requirement that you contribute 5%. Under the current Government legislation you are able to opt out of making a pension contribution within one calendar month of being enrolled


An allowance of 30p per mile will be paid to the carer for any work session which involves travel over and above a 10 mile journey.  A work session ends whenever there is a gap of 1 hour or more before the next visit. The travel allowance will be paid on the mileage in excess of 10 miles.

Journeys carried out on behalf of a client using the carer’s vehicle will be paid at 35p per mile.

Pay and Timesheets

Universal Care make deductions where applicable in respect of Income Tax (PAYE) and National Insurance.

Timesheets not received within 14 days of the work being carried out will only be paid at the National Minimum Wage.  It will not normally be possible to pay carers if timesheets are not received within 21 days of the work being carried out.

"As one of the families who have the benefit of your wonderful carers, I would like to say thank you for everything this year. Your carers are very special people and have made our lives much easier. With special mention to Debbie, Britt and Kadi, without whom our family would be in chaos. Thank you."
"I would like to say how very kind and caring your staff are towards my mother, their care is wonderful and she is very fond of both of them. It is a worry for me living 70 miles away but I know she is in good hands."
"We have used Universal Care for almost three years for help with care for my disabled son. The staff are all pleasant and helpful and the office staff do all they can to accommodate our needs. They even send clients a small gift and card at Christmas! They make us feel valued."
"I would like to thank Universal Care for all the help they have given me, first in looking after my husband, and then more recently over the last three months for me. With their professional, friendly and caring attention, I now feel strong enough to manage on my own. I would not hesitate in recommending Universal Care to anyone who is looking for care for a loved one."
"They were extraordinarily professional, caring and efficient, and each of them displayed a wonderful humanity and bond with my father that made his final years peaceful, comfortable, and even blissful. When it came to his passing he was able to do so in his own bed at home in a quiet dignified and relaxed manner."
"I am very pleased with the high standard of care my husband receives. My husband has dementia and is in a wheelchair. It is fair to say that he is difficult, especially for me! Having the carers has made a huge difference to my capacity to cope and survive."
"We were extremely pleased with the thoughtful care and attention shown over the 3 days we required help. She enjoyed having the carer to look after her and we would not hesitate to call on Universal Care again for their services."
"We have been very satisfied and happy with the service. Our current carer is a treasure and we are hoping to see a great deal of her in future."
"I found the response from the office team enthusiastic, coherent and wanting to help immediately. The visit for consultation at my home was very helpful and professional, and a carer was put in place for me on the date and the hour I requested."
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