Stacey’s Story

Stacey's Story

Want to know what it’s like to work with Universal Care? Find out from some of our current carers! Stacey works for our Daily care team in and around Beaconsfield.

Tell us about yourself…

“My name is Stacey and I have worked as a carer with Universal Care since 2011. After spending some time working in tele-sales I decided to have a change of career and haven’t looked back since! 

I had been working for another agency before I joined Universal Care but I decided that the company wasn’t for me. Universal Care is local to me and has a fantastic reputation; so I took the plunge, made the switch, and four years later I am still loving it! 

I started by attending a 3-day induction course which gave me a good understanding of what to expect and some of the practical skills that I would need. I was then paired up with an experienced carer who took me to see her clients and really showed me the ropes – it was a great way to gain some practical hands on experience with the knowledge that I had someone there to help me if I was ever unsure.”

What do you like about working with Universal Care?

“One of the things I love is that all the calls are a minimum of one hour. I have so much time to not only carry out the required tasks, but to also spend some real quality time with my clients. The clients are all lovely and I see each of them as my extended grandparents. Above all I actually feel appreciated, not only by my clients, but also the office staff – which really goes a long way!There is always plenty of flexible work for me (and the pay is very good, too!). The office staff are supportive and quick to deal with any queries I may have.

There are also plenty of opportunities for me to develop as a carer. I have been fortunate enough to have been put forward for my diploma and there are always different training courses each month on a wide range of topics. My managers always encourage me to complete these extra courses and they really help me when I am with my clients.”

What advice would you give to someone looking to become a carer?

“Always be patient. Caring is not an easy job and can be fairly challenging at times. It is important to have good communication skills as well as some common sense. Always listen to advice and take it on board. I would encourage everyone to become a carer as it is an extremely rewarding job where you can have such a positive impact on people’s lives – there aren’t many jobs where you can truly say that!”

If like Stacey you would like to start your caring career with Universal Care, get in contact or call us today on 01494 678811

"As one of the families who have the benefit of your wonderful carers, I would like to say thank you for everything this year. Your carers are very special people and have made our lives much easier. With special mention to Debbie, Britt and Kadi, without whom our family would be in chaos. Thank you."
"I would like to say how very kind and caring your staff are towards my mother, their care is wonderful and she is very fond of both of them. It is a worry for me living 70 miles away but I know she is in good hands."
"We have used Universal Care for almost three years for help with care for my disabled son. The staff are all pleasant and helpful and the office staff do all they can to accommodate our needs. They even send clients a small gift and card at Christmas! They make us feel valued."
"I would like to thank Universal Care for all the help they have given me, first in looking after my husband, and then more recently over the last three months for me. With their professional, friendly and caring attention, I now feel strong enough to manage on my own. I would not hesitate in recommending Universal Care to anyone who is looking for care for a loved one."
"They were extraordinarily professional, caring and efficient, and each of them displayed a wonderful humanity and bond with my father that made his final years peaceful, comfortable, and even blissful. When it came to his passing he was able to do so in his own bed at home in a quiet dignified and relaxed manner."
"I am very pleased with the high standard of care my husband receives. My husband has dementia and is in a wheelchair. It is fair to say that he is difficult, especially for me! Having the carers has made a huge difference to my capacity to cope and survive."
"We were extremely pleased with the thoughtful care and attention shown over the 3 days we required help. She enjoyed having the carer to look after her and we would not hesitate to call on Universal Care again for their services."
"We have been very satisfied and happy with the service. Our current carer is a treasure and we are hoping to see a great deal of her in future."
"I found the response from the office team enthusiastic, coherent and wanting to help immediately. The visit for consultation at my home was very helpful and professional, and a carer was put in place for me on the date and the hour I requested."
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