Stacey’s Story

Stacey's Story

Want to know what it’s like to work with Universal Care? Find out from some of our current carers! Stacey works for our Daily care team in and around Beaconsfield.

Tell us about yourself…

“My name is Stacey and I have worked as a carer with Universal Care since 2011. After spending some time working in tele-sales I decided to have a change of career and haven’t looked back since! 

I had been working for another agency before I joined Universal Care but I decided that the company wasn’t for me. Universal Care is local to me and has a fantastic reputation; so I took the plunge, made the switch, and four years later I am still loving it! 

I started by attending a 3-day induction course which gave me a good understanding of what to expect and some of the practical skills that I would need. I was then paired up with an experienced carer who took me to see her clients and really showed me the ropes – it was a great way to gain some practical hands on experience with the knowledge that I had someone there to help me if I was ever unsure.”

What do you like about working with Universal Care?

“One of the things I love is that all the calls are a minimum of one hour. I have so much time to not only carry out the required tasks, but to also spend some real quality time with my clients. The clients are all lovely and I see each of them as my extended grandparents. Above all I actually feel appreciated, not only by my clients, but also the office staff – which really goes a long way!There is always plenty of flexible work for me (and the pay is very good, too!). The office staff are supportive and quick to deal with any queries I may have.

There are also plenty of opportunities for me to develop as a carer. I have been fortunate enough to have been put forward for my diploma and there are always different training courses each month on a wide range of topics. My managers always encourage me to complete these extra courses and they really help me when I am with my clients.”

What advice would you give to someone looking to become a carer?

“Always be patient. Caring is not an easy job and can be fairly challenging at times. It is important to have good communication skills as well as some common sense. Always listen to advice and take it on board. I would encourage everyone to become a carer as it is an extremely rewarding job where you can have such a positive impact on people’s lives – there aren’t many jobs where you can truly say that!”

If like Stacey you would like to start your caring career with Universal Care, get in contact or call us today on 01494 678811

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