Client Fees

Private Client Fees for Daily Carers

Charge per hour

Mon-Fri: £21.50
Sat-Sun: £25.00
Public Holiday: £43.00

Minimum Charge

Per visit is equivalent to the appropriate 1-hour fee.

Sleeper Duties

When a daily carer sleeps in at the home of a client and is present between 10pm and 8am the following fees apply:

Mon-Thurs: £125.00
Fri-Sun: £143.00
Public Holiday: £250.00

Public Holiday rates will be charged for sleeper duties commencing or finishing on a Public Holiday.  Should the carer be disturbed between midnight and 6am and be required to carry out any duties, then an additional £7.80 on Monday – Thursday, £9.30 on Friday – Sunday and £15.60 on Public Holidays will be charged for each disturbance.

Public Holidays

Include Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

Cancellations

Calls cancelled by the client giving less than 48 hours’ notice will be charged in full.

Travel Expenses

There will be no charge for the carer to travel to and from the client’s home.  Journeys carried out on behalf of the client will be charged at 40p per mile.

Private Client Fees for Live-in Carers

Fees

for Live-in Carers will be negotiated individually and will normally range between £150.00 and £170.00 per day. The charge will be double on Christmas Day, Boxing Day, New Year’s Day and all Public Holidays

Cancellations

Live-in carers cancelled by the client or not required for any reason will be charged at 7 full working days’ notice.

Travel Expenses

Clients will be charged the travel costs of live-in carers to and from the client’s home.  The charge for the round trip will not exceed £60.00.  Journeys carried out on behalf of the client will be charged at 40p per mile. 

Employer's National Insurance

The Employer’s National Insurance contribution is included in all the above fees.

"As one of the families who have the benefit of your wonderful carers, I would like to say thank you for everything this year. Your carers are very special people and have made our lives much easier. With special mention to Debbie, Britt and Kadi, without whom our family would be in chaos. Thank you."
"I would like to say how very kind and caring your staff are towards my mother, their care is wonderful and she is very fond of both of them. It is a worry for me living 70 miles away but I know she is in good hands."
"We have used Universal Care for almost three years for help with care for my disabled son. The staff are all pleasant and helpful and the office staff do all they can to accommodate our needs. They even send clients a small gift and card at Christmas! They make us feel valued."
"I would like to thank Universal Care for all the help they have given me, first in looking after my husband, and then more recently over the last three months for me. With their professional, friendly and caring attention, I now feel strong enough to manage on my own. I would not hesitate in recommending Universal Care to anyone who is looking for care for a loved one."
"They were extraordinarily professional, caring and efficient, and each of them displayed a wonderful humanity and bond with my father that made his final years peaceful, comfortable, and even blissful. When it came to his passing he was able to do so in his own bed at home in a quiet dignified and relaxed manner."
"I am very pleased with the high standard of care my husband receives. My husband has dementia and is in a wheelchair. It is fair to say that he is difficult, especially for me! Having the carers has made a huge difference to my capacity to cope and survive."
"We were extremely pleased with the thoughtful care and attention shown over the 3 days we required help. She enjoyed having the carer to look after her and we would not hesitate to call on Universal Care again for their services."
"We have been very satisfied and happy with the service. Our current carer is a treasure and we are hoping to see a great deal of her in future."
"I found the response from the office team enthusiastic, coherent and wanting to help immediately. The visit for consultation at my home was very helpful and professional, and a carer was put in place for me on the date and the hour I requested."
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