Meet our Live-in Care Manager, Dawn
“I manage the live-in care side of our business, helping to build tailored support for our clients to keep them in their own homes for as long as possible.
I have always enjoyed looking after people and get a great deal of satisfaction by enabling people to lead an independent life. My first care job was a Carer, and I have since dedicated my life to Care!
Throughout my time in the care sector I have sadly witnessed poor care, and people not receiving the right support- this has made me determined to provide the best care and support that I possibly can.”
What does a typical day in the life of a care manager entail?
“One of the things I like most about my role is that there isn’t really a typical day! Much of my time is spent out of the office either meeting new clients, or visiting existing clients and supporting our carers. Our live-in service is expanding and we now have several clients further afield in London, Surrey, Southampton and Northamptonshire. I think it is really important to stay in touch with our clients and make sure our carers feel well supported.
When I am in the office I am often updating care plans or organising paperwork for existing clients. Olivia (my colleague) and I also spend a lot of time discussing our client’s schedules and trying to ensure that carers and clients are well matched. One of the things I like most about working for Universal Care is that it is really personal – I know all of our clients, and our carers and spend a lot of time building up positive relationships with them.”
What has been your greatest highlight so far?
“We complete a client and carer survey every year, which helps us to continue to provide the highest standards of care. Our most recent survey yielded some really positive results – it was lovely to see the positive impact that our service has on our clients and their families, and to know that our carers feel well supported. There really is no greater feeling than knowing you have genuinely made a positive difference to someone else’s life.”adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.