Meet our Live-in Care Manager - Anita Akthar
What does a typical day in the life of a care manager entail?
“One of the things I like most about my role is that there isn’t really a typical day! Much of my time is spent out of the office either meeting new clients, or visiting existing clients and supporting our carers. Our live-in service is expanding and we now have several clients further afield in London, Surrey, Southampton and Northamptonshire. I think it is really important to stay in touch with our clients and make sure our carers feel well supported.
When I am in the office I am often updating care plans or organising paperwork for existing clients. I spend a lot of time discussing our client’s schedules with the team and trying to ensure that carers and clients are well matched. One of the things I like most about working for Universal Care is that it is really personal – I know all of our clients, and our carers and spend a lot of time building up positive relationships with them.”
What has been your greatest highlight so far?
“We complete a client and carer survey every year, which helps us to continue to provide the highest standards of care. Our most recent survey yielded some really positive results – it was lovely to see the positive impact that our service has on our clients and their families, and to know that our carers feel well supported. There really is no greater feeling than knowing you have genuinely made a positive difference to someone else’s life.