Dawns Story

Meet our Live-in Care Manager - Anita Akthar

What does a typical day in the life of a care manager entail?

“One of the things I like most about my role is that there isn’t really a typical day! Much of my time is spent out of the office either meeting new clients, or visiting existing clients and supporting our carers. Our live-in service is expanding and we now have several clients further afield in London, Surrey, Southampton and Northamptonshire. I think it is really important to stay in touch with our clients and make sure our carers feel well supported.  

When I am in the office I am often updating care plans or organising paperwork for existing clients. I spend a lot of time discussing our client’s schedules with the team and trying to ensure that carers and clients are well matched. One of the things I like most about working for Universal Care is that it is really personal – I know all of our clients, and our carers and spend a lot of time building up positive relationships with them.”

What has been your greatest highlight so far?

“We complete a client and carer survey every year, which helps us to continue to provide the highest standards of care. Our most recent survey yielded some really positive results – it was lovely to see the positive impact that our service has on our clients and their families, and to know that our carers feel well supported. There really is no greater feeling than knowing you have genuinely made a positive difference to someone else’s life.

"As one of the families who have the benefit of your wonderful carers, I would like to say thank you for everything this year. Your carers are very special people and have made our lives much easier. With special mention to Debbie, Britt and Kadi, without whom our family would be in chaos. Thank you."
"I would like to say how very kind and caring your staff are towards my mother, their care is wonderful and she is very fond of both of them. It is a worry for me living 70 miles away but I know she is in good hands."
"We have used Universal Care for almost three years for help with care for my disabled son. The staff are all pleasant and helpful and the office staff do all they can to accommodate our needs. They even send clients a small gift and card at Christmas! They make us feel valued."
"I would like to thank Universal Care for all the help they have given me, first in looking after my husband, and then more recently over the last three months for me. With their professional, friendly and caring attention, I now feel strong enough to manage on my own. I would not hesitate in recommending Universal Care to anyone who is looking for care for a loved one."
"They were extraordinarily professional, caring and efficient, and each of them displayed a wonderful humanity and bond with my father that made his final years peaceful, comfortable, and even blissful. When it came to his passing he was able to do so in his own bed at home in a quiet dignified and relaxed manner."
"I am very pleased with the high standard of care my husband receives. My husband has dementia and is in a wheelchair. It is fair to say that he is difficult, especially for me! Having the carers has made a huge difference to my capacity to cope and survive."
"We were extremely pleased with the thoughtful care and attention shown over the 3 days we required help. She enjoyed having the carer to look after her and we would not hesitate to call on Universal Care again for their services."
"We have been very satisfied and happy with the service. Our current carer is a treasure and we are hoping to see a great deal of her in future."
"I found the response from the office team enthusiastic, coherent and wanting to help immediately. The visit for consultation at my home was very helpful and professional, and a carer was put in place for me on the date and the hour I requested."
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