The National Dementia Helpline – What Is It There For?

Looking for information, support or advice about dementia? The Alzheimer’s Society helpline is here for you on 0300 222 11 22.


Lady caring for an older man

There is so much support out there to give you advice and insight into caring for someone with dementia. However, sometimes nothing is better than talking to an expert about your situation. The National Dementia Helpline is here to do just that.

Call the National Dementia Helpline on 0300 222 11 22 to talk to a helpline adviser. The helpline is there for not only carers but people who have been diagnosed or are suffering with dementia, so the advisers are very used to discussing a huge variety of scenarios.

Helpline opening hours:

Monday to Wednesday 9am – 8pm

Thursday and Friday 9am – 5pm

Saturday and Sunday 10am – 4pm

If you are struggling to care for someone with dementia, our carers and dementia specialist are here to help you cope. Please don’t hesitate to call us on 01494 678811 to talk to one of our friendly team about your options.

A few things:

  • All calls to the National Dementia Helpline are confidential, except where we are given identifiable information about a person at risk of abuse. All employees and volunteers have a duty to prevent the abuse of children and adults and report any safeguarding concerns to the relevant person, where we have sufficient information to do so. Please see our information on safeguarding, or ask an Adviser when you contact the Helpline.
  • Calls to the Helpline cost no more than the national call rate. They count towards any inclusive minutes in a phone contract. This applies to mobiles, BT or other fixed lines or payphones.
  • Let us know when you call if English is not your first language. We can provide confidential interpreters in many languages.
  • If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our Helpline on 18001 0300 222 1122.
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