Reviews

Don't just take our word for it, find out what our residents and their friends and families think of our carer services.

“Certainly from my point of view, both as a case manager and also a relative, I have always had excellent service from Universal Care. In the several years I have been involved with them we have never been let down.”
“I would like to thank Universal Care for all the help they have given me, first in looking after my husband, and then more recently over the last three months for me. With their professional, friendly and caring attention, I now feel strong enough to manage on my own. I would not hesitate in recommending Universal Care to anyone who is looking for care for a loved one.”
“They were extraordinarily professional, caring and efficient, and each of them displayed a wonderful humanity and bond with my father that made his final years peaceful, comfortable, and even blissful. When it came to his passing he was able to do so in his own bed at home in a quiet dignified and relaxed manner.”
“I have always been extremely happy with all the carers that have been sent and would have no hesitation in recommending them to anyone who needed the services of a care agency.”
“I am very pleased with the high standard of care my husband receives. My husband has dementia and is in a wheelchair. It is fair to say that he is difficult, especially for me! Having the carers has made a huge difference to my capacity to cope and survive.”
“We were extremely pleased with the thoughtful care and attention shown over the 3 days we required help. She enjoyed having the carer to look after her and we would not hesitate to call on Universal Care again for their services.”
“We have been very satisfied and happy with the service. Our current carer is a treasure and we are hoping to see a great deal of her in future.”
“Without the help of carers I could no longer live in my own home and keep as independent as possible as I can no longer walk.”
“I found the response from the office team enthusiastic, coherent and wanting to help immediately. The visit for consultation at my home was very helpful and professional, and a carer was put in place for me on the date and the hour I requested.”
“We started employing Universal in 2014 after our 81-year old Dad had a very serious stroke. As my mother has a disability, she was unable to care for him herself and had care needs of her own. Although it took a while for us to get a pattern of regular carers, once this was established, the service we have received has been excellent. They have always treated Dad with dignity, respect and humour and have been extremely tactful in how they have handled our Mum and her increasing needs (which she has not always wanted to admit to). In particular, our three regular carers went above and beyond what was required of them during times of crisis, for example when Dad was in hospital, and they did everything they could to ensure he was properly cared for there, as well as taking care of Mum and then adapting to time-consuming new care procedures when Dad came home. When Dad passed away recently, all three carers were clearly upset – they obviously genuinely cared about him.”
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